I. Introduction

At TeemDrop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the data you provide when using our services, which include our website (TeemDrop.com) and related applications. By using TeemDrop, you consent to the practices described in this policy. If you do not agree with this policy, please refrain from using our services.

II. Definitions

The terms listed below have the same meaning and interpretation when they appear on the TeemDrop website.
· Account: Refers to the account legally registered by a TeemDrop user through TeemDrop.
· TeemDrop, TeemDrop Company, Company: Refers to the single name or collective name of the operator of the TeemDrop platform, including but not limited to Hangzhou Tianlian Trading Co., Ltd. and other affiliated companies.
· Website: TeemDrop.com, which serves as the official website of Hangzhou Tianlian Trading Co., Ltd.
· China: Refers to the abbreviation, including Hong Kong, the People's Republic of China, and Taiwan.
· Cookie: A small text file placed in your PC, mobile device, or other device, which contains detailed browsing history and information about your activities on the website.
· Device: Mobile phone, PC, or other device used to access TeemDrop.com.
· User Information: Information required for registering on TeemDrop, browsing the TeemDrop website, or using TeemDrop services, as well as data generated during such processes.
· Usage Data: Data automatically collected while browsing the website or generated when using the services.
· Services: Various services provided by Hangzhou Tianlian Trading Co., Ltd.
· Service Providers: Third-party companies or individuals that provide services on behalf of TeemDrop Company.
· Third-Party Service Sources: Any natural person, legal person, or unincorporated organization other than TeemDrop Company that provides services, software, or sells goods.
· Partners: Carriers (such as DHL), third-party payment processors (PayPal, Stripe), Shopify.
· Essential Information: Certain information is required for our selected services. If you do not provide it, the services we provide to you will be affected.
· Non-Essential Information: Information that you can choose to provide to us. You can choose not to provide such information as it will not affect the services we provide to you.

III. Information We Collect

A. Data You Provide

1. Registration and Account Information
  · When creating an account, you are required to provide your name, email address, and password. Optionally, you may also provide additional information such as your phone number, business details (if applicable), and a profile picture.
  · If you use our payment services, we collect payment - related information, including your payment method (e.g., credit card details, PayPal account information), billing address, and transaction history.
2. Order - Related Information
  · When placing an order, we collect details about the products or services you purchase, the quantity, shipping address, and any special instructions.
  · We also collect information related to the order status, such as payment confirmations, shipping updates, and delivery receipts.
3. Communication and Feedback Information
  · If you contact our customer support team via email, live chat, or other communication channels, we collect the content of your message, your contact information, and any other details you provide to help us resolve your issue.
  · When you leave feedback, reviews, or participate in surveys on our platform, we collect the information you submit.

B.Data Automatically Collected

1. Usage Data
  · We automatically collect information about your interactions with our services, such as which pages you visit, the time and duration of your visits, the links you click, and the actions you perform within our platform (e.g., product searches, adding items to cart, checking out).
  · We also collect information about how often you use our services, the features you use most frequently, and your browsing patterns.
2. Device and Browser Information
  · We gather data about the device you use to access our services, including the device type (e.g., desktop computer, laptop, smartphone, tablet), device model, unique device identifier, operating system, and browser type and version.
  · Information about your device's screen resolution, language settings, and installed plugins may also be collected.
3. Location Information
  · With your consent, we may collect your approximate location information using technologies such as GPS, Wi - Fi positioning, or IP address - based location determination. This information helps us provide location - relevant services, such as shipping options based on your location or personalized product recommendations.

C.Information from Third - Parties

1. Business Partners
  · We may receive information from our business partners, such as shipping carriers (e.g., DHL, FedEx), payment processors (e.g., PayPal, Stripe), and product suppliers. This information may include updated delivery statuses, payment confirmations, and product - related data.
  · We also work with analytics providers (e.g., Google Analytics) to gain insights into how you use our services. These providers may collect and share certain information about your interactions with our platform.
2. Social Media Platforms
  · If you log in to our services using a social media account (e.g., Facebook, Google), we may collect certain information from your social media profile, such as your name, email address, profile picture, and basic profile information, subject to your privacy settings on the social media platform and your consent.

IV. How We Use Your Information

A. Service Provision and Management

1. Order Processing and Fulfillment
  · We use your order - related information to process your orders accurately, coordinate with suppliers and shipping carriers, and ensure timely delivery of products.
  · Your payment information is used to complete transactions securely and to protect against fraud.
2. Account Management
  · We use the information you provide during registration and account setup to create, maintain, and manage your account. This includes verifying your identity, protecting your account from unauthorized access, and providing you with access to your account - related data.If your account is terminated or suspended due to violations of the User Agreement, we will handle your personal information in accordance with relevant laws and our data retention policies.

B. Personalization and Service Improvement

1. Personalized Recommendations
  · By analyzing your usage data, order history, and preferences, we can provide you with personalized product recommendations, targeted offers, and customized content. This helps you discover products and services that are relevant to your interests.
2. Service Enhancement
  · We analyze your usage data, order history, and preferences to identify areas for improvement in our services. This includes improving the user interface, optimizing the performance of our website and applications, and enhancing the overall user experience.

C. Communication

1. Service - Related Communications
  · We use your contact information to send you important service - related notifications, such as order confirmations, shipping updates, account - related alerts, and changes to our terms of service or privacy policy.
2. Marketing and Promotional Communications
  · With your prior consent, we may send you marketing and promotional emails, newsletters, or notifications about our products, services, special offers, and industry - related news. You can opt - out of these marketing communications at any time by following the unsubscribe instructions provided in the communication.

D. Security and Fraud Prevention

1. Account Security
  · We use the information we collect to protect your account from unauthorized access, fraud, and other security threats. This includes monitoring for suspicious activities, verifying your identity when necessary, and implementing security measures to safeguard your data.
2. Fraud Detection and Prevention
  · We analyze your usage data, payment information, and other relevant data to detect and prevent fraudulent transactions and activities on our platform. If we suspect fraud, we may take appropriate actions, such as freezing your account or reporting the incident to the relevant authorities.

V. Cookies and Similar Technologies

A. Types of Cookies We Use

1. Necessary Cookies
  · These cookies are essential for the proper functioning of our website and services. They enable basic features such as page navigation, secure access to your account, and the ability to add items to your cart. Without these cookies, our services may not be available or may not function properly.
2. Analytics Cookies
  · We use analytics cookies to collect information about how you use our website and services. This data helps us understand user behavior, identify popular features, and measure the effectiveness of our marketing campaigns. We may use third - party analytics tools like Google Analytics, which also use cookies to collect and analyze data.
3. Functional Cookies
  · Functional cookies remember your preferences and settings on our website, such as your language preference, currency selection, and display settings. This allows us to provide you with a more personalized experience and remember your choices for future visits.
4. Advertising Cookies
  · Advertising cookies are used to deliver personalized advertisements to you based on your interests and browsing behavior. These cookies help us show you relevant ads both on our website and on third - party platforms. We may work with advertising partners who use cookies to target ads to you.

B. Managing Cookies

1. Cookie Settings in Your Browser
  · You can manage cookies through your browser settings. Most browsers allow you to control whether to accept cookies, block certain types of cookies, or delete existing cookies. You can usually find these settings in the privacy or security section of your browser.
  · For example, in Google Chrome, you can go to “Settings” > “Privacy and security” > “Cookies and other site data” to manage your cookie preferences. In Mozilla Firefox, you can access cookie settings through “Options” > “Privacy & Security” > “Cookies and Site Data”.
2. Opt - Out of Advertising Cookies
  · If you do not want to receive personalized advertising based on cookies, you can opt - out of advertising cookies. Some advertising networks provide an opt - out mechanism on their websites. Additionally, you can use browser - based tools or extensions that block or manage advertising cookies.

VI. Information Sharing and Disclosure

A. Sharing with Third - Party Service Providers

1. Service - Related Sharing
  · We share your information with third - party service providers who assist us in providing our services. These may include payment processors, shipping carriers, hosting providers, and customer support services. We ensure that these service providers have appropriate security measures in place and use your information only for the purposes of providing the services we have engaged them for.
  · For example, when you make a payment, we share your payment information with our payment processor to complete the transaction. When you place an order, we share your shipping address with the shipping carrier to deliver the product.
2. Analytics and Advertising Partners
  · We may share non - personal or aggregated information with analytics and advertising partners to help us understand user behavior, measure the effectiveness of our marketing campaigns, and deliver personalized advertising. This information is typically anonymized and cannot be used to identify you directly.

B. Disclosure for Legal Reasons

1. Compliance with Laws and Regulations
  · We may disclose your information if required to do so by law, legal process, or government authorities. This includes responding to subpoenas, court orders, or requests from law enforcement agencies.
  · We will also disclose your information if we believe that such disclosure is necessary to comply with applicable laws, protect our rights, or prevent fraud or other illegal activities.
2. Legal Defense and Protection
  · In some cases, we may disclose your information to protect our legal rights, such as in the event of a lawsuit or dispute. We may also disclose information to protect the safety and well - being of our users, employees, or the public.

C. Business Transfers

1. Mergers, Acquisitions, and Sales
  · In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will ensure that the transferred information remains protected and subject to a privacy policy that is at least as protective as this one.
  · We will notify you of any such transfer and provide you with information about how your information will be protected under the new ownership.

VII. Data Security

A. Security Measures

1. Technical Security
  · We implement industry - standard technical security measures to protect your information from unauthorized access, disclosure, or misuse. This includes using encryption technologies to protect sensitive data, such as payment information and passwords, during transmission and storage.
  · We also use firewalls, intrusion detection systems, and other security tools to safeguard our systems and networks from external threats.
2. Physical and Administrative Security
  · Our physical facilities are protected with security measures such as access controls, surveillance systems, and secure storage. We also have administrative security policies and procedures in place to ensure that our employees and contractors handle your information securely.
  · We limit access to your information to authorized personnel only, and we require all employees and contractors to sign confidentiality agreements.

B. Data Retention

1. Retention Periods
  · We retain your information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our terms of service. The specific retention periods vary depending on the type of information and the purpose for which it was collected.
  · For example, we may retain your order history for a certain number of years to comply with tax and accounting regulations, while we may delete your browsing history after a shorter period if it is no longer needed for service improvement or personalization purposes.
2. Data Deletion and Anonymization
  · When your information is no longer needed, we will delete or anonymize it in accordance with our data retention policies. Anonymized data is data that has been processed in such a way that it can no longer be used to identify you.

C. Additional Security - Related Provisions

We take all possible measures to ensure that irrelevant personal information is not collected. Our data collection processes are carefully designed to only gather the minimum amount of information required for the specific service or purpose.
When processing credit card data, we follow the Payment Card Industry Data Security Standard (PCI DSS). This ensures that your credit card information is handled with the highest level of security and compliance.
Our devices provide security features to protect them from unauthorized access and data loss. You can control these features and configure them according to your needs. For example, you can set up device - specific passwords, enable two - factor authentication, and control app permissions to enhance the security of your device.
You are responsible for preventing unauthorized access to your password and your computer, device, and applications. After using a shared computer, be sure to log out. Please keep your username and password properly. TeemDrop will encrypt your password and take other security measures to ensure that your information will not be lost, damaged, or changed. We use strong hashing algorithms to encrypt your password, making it extremely difficult for unauthorized parties to obtain your password even if they gain access to our systems.
Despite the above security measures, please acknowledge that there is no "perfect and inviolable security measure" on the information network. When conducting transactions on TeemDrop, you will specifically disclose your personal information, such as contact information or postal address, to the transaction counterparty or potential transaction counterparty. Please protect your personal information properly and do not provide it to others unless necessary. If you find that your personal information has been leaked, especially your username and password, please contact us immediately so that we can take appropriate measures. We have a dedicated security response team that is ready to handle any reported security incidents promptly.
We shall not be liable for any unauthorized access, disclosure, change, or damage to data that harms your interests due to improper maintenance by us or the devices. If your information is leaked due to force majeure, TeemDrop will take all emergency measures to reduce the risk, but in such cases, TeemDrop will not be legally liable for your losses.
For any security breach involving your personal data, we will promptly notify you of the general status and possible impact, the measures we have taken or will take, suggestions for preventing or reducing risks, and failure measures, etc. We will notify users of security breaches through email, mail, phone, proactive notifications, etc. When it is not possible to notify each user, we will issue a public announcement through reasonable and effective means.
We will also report security breaches to the regulatory authorities according to the requirements. This ensures that all security incidents are properly documented and reported to the relevant authorities for further investigation and compliance.

VIII. Your Rights

A. Access, Correction, and Deletion

1. Access to Your Information
   · You have the right to access the personal information we hold about you. You can request a copy of your information by contacting us at [email protected]. We will respond to your request within a reasonable time frame, typically within 2 business days.
2. Correction of Your Information
   · If you believe that any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. Please provide us with the correct information and the details of the information you want to correct.
3. Deletion of Your Information
   · You have the right to request the deletion of your personal information in certain circumstances. However, please note that we may be required by law to retain some information for a certain period of time. If we are unable to delete your information due to legal requirements, we will notify you of the reasons.

B. Withdrawal of Consent

1. Consent - Based Processing
   · If we rely on your consent to process your personal information (such as for marketing communications), you have the right to withdraw your consent at any time. You can usually do this by following the unsubscribe instructions in the communication or by contacting us directly.
2. Effect of Withdrawal
   · Withdrawing your consent may affect the services we can provide to you. For example, if you withdraw your consent for marketing communications, you will no longer receive promotional emails from us. However, we will still be able to provide you with essential service - related communications.

C. Data Portability

1. Right to Data Portability
   · You have the right to request that we provide you with a copy of your personal data in a structured, machine - readable, and commonly used format, where applicable. This allows you to transfer your data to another service provider if you wish.
2. How to Exercise Your Right
   · To exercise your right to data portability, please contact us at [email protected] and specify your request. We will provide you with the data within a reasonable time frame, taking into account the complexity of the request and the amount of data involved.

D. Objection to Processing

1. Grounds for Objection
   · You have the right to object to the processing of your personal data in certain circumstances, such as when the processing is based on our legitimate interests and you believe that your rights and freedoms override our interests.
2. Submitting an Objection
   · If you wish to object to the processing of your personal data, please contact us at [email protected] and explain the grounds for your objection. We will review your objection and take appropriate action, which may include stopping the processing or providing you with additional information about why we believe the processing is necessary.

IX. Children's Privacy

1. Age Restriction
   · Our website and services are only intended for adults (a citizen who is 18 years old or above shall be regarded as an adult, or a citizen who is 16 years old or above but under 18 years old and whose labor income constitutes their main means of support, as the regulations for citizens vary in different countries or regions). We do not sell products purchased by children. The children's products we sell are for adults to purchase. We will only collect personal information from a child with the consent of their parents or guardians. Such information will only be used or disclosed with the explicit consent of the child's parents or guardians or for the purpose of protecting the child, in accordance with applicable laws.
2. Parental Consent and Data Deletion
   · If we discover that we have collected personal information from a child under 13, we will delete the information as soon as possible. If you are a parent or guardian and you believe that your child's information has been collected by us, please contact us at [email protected] and we will take appropriate action.

X. Third - Party Links and Services

1. Links to Third - Party Websites
   · Our website and services may contain links to third - party websites or services. We are not responsible for the privacy practices or content of these third - party websites. We encourage you to review the privacy policies of these third - party websites before using their services.
2. Third - Party Services Integrated with Our Platform
   · We may integrate third - party services (such as social media plugins, payment gateways) into our platform. These third - party services may collect information about you, and their data collection and use practices are governed by their own privacy policies.

XI. Modification

1. Policy Updates
   · If you choose to use the TeemDrop services, any disputes related to the use or privacy will be governed by this Privacy Policy. If you have any questions about the TeemDrop Privacy Policy, please contact us and provide a specific description. We will try our best to respond. Our business is constantly changing, and so is our privacy policy. You are responsible for regularly checking our website to see the latest changes. Unless otherwise stated, our current privacy policy applies to all past information we have about you and your account. We stand by the commitments we make and will never arbitrarily change our policies or reduce the protection of user information that you have not consented to collect.
2. Notification of Changes
   · For significant changes to this Privacy Policy, we will notify you through our website, email, or other appropriate means. Your continued use of our services after the effective date of the updated policy indicates your acceptance of the changes.

XII. Contact Us

1. Contact Information
   · If you have any questions, concerns, or requests regarding this Privacy Policy or our data - handling practices, please contact us at [email protected].
2. Response Time
   · We will respond to your inquiries within a reasonable time frame. For general inquiries, we aim to respond within 3 business days. For more complex requests, such as requests for access to your personal information, we may take longer but will keep you informed of the progress.