Invalid orders refer to those that have been synced to TeemDrop but cannot be processed for payment due to various issues. On our platform, such orders generally fall into 4 main categories. To help you quickly resolve these problems and ensure the smooth operation of your business, we've provided detailed, step - by - step solutions for each scenario below.

Common Causes of Invalid Orders:

1. SKU Unconnected
2. TD Product Removed
3. No Available Shipping Methods
4. On Hold

Here we have a detailed introduction about the steps.

1. SKU Unconnected

Problem: Products in the order aren't linked to the TeemDrop catalog.

How to Fix:

• Go to the Order Section and manually connect the product(s) to the correct TeemDrop SKU. Once connected, the order will sync to Awaiting Payment automatically.

2. TD Product Removed

Problem: The original TeemDrop SKU connected to the product has been removed.

How to Fix:

1. Disconnected the old SKU on 【Connect List】
2. Find a new valid TeemDrop SKU that matches the product.
3. Reconnect the order/store product to the updated SKU.

3. No Available Shipping Methods

Problem:
The system can't offer shipping method due to:

• Incomplete address (e.g., missing ZIP code, city, or region).
• Product restrictions (e.g., hazardous items or region-specific limitations).
• Remote addresses (e.g., rural areas or distant islands with no courier coverage).
• Oversized/Overweight shipments (e.g., multi-item orders exceeding weight/size limits).

How to Fix:

• For incomplete addresses: Click Edit Address and fill in missing details.
• For restricted products: Contact your TeemDrop account manager to check possible alternatives.
• For remote addresses:
  • Ask the customer to provide an alternative address.
  • Contact your account manager to check for other shipping solutions.
• For oversized/overweight shipments shipments:
  • Split the order into smaller packages (if applicable).
  • Contact your account manager to check for other shipping solutions.

*If you are not sure the the factor contributing to the problem, you can contact your account manager for help.

4. On Hold

Problem: The order is paused due to an hold-on request by the customer on TeemDrop.

How to Fix:

• If you no longer want to place the order on hold, please reach out to the account manager to cancel the hold status.

Note: If the order is already in "Ready to Ship" status, it may can't be intercepted. Contact your account manager immediately to confirm the current status and discuss next steps.